Refund policy

Effective date: August 12, 2026

We want your order to arrive cute, complete and exactly as expected. Start every return or order-issue request through our Contact page and include your order number. Do not send an item anywhere until we approve the return and provide instructions.

Damaged, defective, incorrect or incomplete orders

Please report an item that arrives damaged, defective, incorrect or missing pieces within 7 days of delivery so we can act quickly.

Include:

• Your order number
• A brief description of the issue
• Clear photos of the item, outer packaging and shipping label
• A short video if the problem cannot be shown clearly in photos

Please keep the item and its packaging until we finish reviewing the request. For a substantiated material defect or store error, we may offer an available replacement, a returnless resolution or an approved mailed return. A partial refund is offered only with your agreement when you keep the item. If we require the item to be mailed back, the customer is responsible for purchasing tracked return shipping. Damage limited to an external shipping box that did not affect the product is not considered product damage.

Reporting within 7 days helps us investigate quickly. We will still review later reports made within the general 30-day policy window, and this section does not limit rights that cannot legally be excluded.

Change-of-mind returns

You may request a return of an eligible item within 30 days of delivery. To qualify, the item must be unused, unworn, unwashed and in its original condition with all components, tags and packaging included where applicable.

Eligible wearable items may be checked briefly for fit indoors. They must remain clean and free from actual wear, pet hair, saliva, odors, stains, chew marks, outdoor wear and washing. We may request condition photos before approving a return.

Return approval is required before sending anything. The correct return instructions depend on the individual order. We will provide the destination before you send the item so you can review the shipping cost. Do not send the item until you accept the return instructions. Items sent without authorization or to the address shown on the original shipping parcel may not reach our returns team and may not be accepted.

For every approved mailed return, the customer is responsible for purchasing tracked return shipping. A 25% restocking fee is deducted from the eligible merchandise refund for every returned item. These return costs apply regardless of the reason for the return, except where applicable law requires otherwise. Original shipping charges are not refundable.

If returning a low-value item would be impractical, we may offer an optional returnless full refund, store credit or partial refund. You may decline an alternative and use the approved standard return process. Returnless resolutions are decided case by case and are not guaranteed.

Items that cannot be returned for preference

We do not accept preference returns for:

• Used, worn, washed or pet-exposed beyond the permitted clean indoor fit check