Shipping policy

Effective date: August 12, 2026

Where we ship

Rizz Banana currently ships to United States addresses supported at checkout.

Shipping rates

Orders with a merchandise subtotal under $20 receive $5 standard shipping.
Orders with a merchandise subtotal of $20 or more receive free standard shipping.

The merchandise subtotal is calculated after discounts and before taxes and shipping. The rate displayed at checkout is the rate that applies to your order.

Processing and delivery estimates

Orders normally require 1–5 business days for processing before shipment. Most orders arrive within 2–3 weeks after purchase, but please allow up to 4 weeks for standard delivery.

Delivery dates are estimates, not guarantees. Timing can vary by item, destination, carrier, holidays, weather and other transportation conditions.

If we learn that we cannot ship your order within the stated processing timeframe, we will contact you with a revised shipping date and give you the choice to accept the delay or cancel the affected item for a full refund.

If an unexpected delay means we cannot ship an item within 30 days, we will send a delay notice with the choice to wait or cancel the affected item for a full refund.

Separate packages

Items in the same order may be processed separately, arrive in separate packages and follow different tracking timelines.

If an order ships in more than one package, you may receive a separate tracking number for each package. A partial delivery does not necessarily mean the remaining items are missing.

Tracking

Tracking is provided when it becomes available. A tracking number may be created before the carrier records its first scan. Please allow up to 5 business days after receiving tracking for movement to appear.

If tracking has not updated for 5 business days or your order has passed its estimated delivery window, contact us through our Contact page with your order number. We will review the shipment and reply with the available tracking information and next steps.

Address changes and unsuccessful delivery

Please enter a complete and accurate shipping address at checkout. If you need to correct an address, use our Contact page immediately. We will make a reasonable effort to help, but changes are not guaranteed after processing begins.

Orders returned, discarded or lost because of an incorrect address, refusal, failure to collect the package or failure to respond to the carrier do not automatically qualify for a refund or free replacement. If redelivery is available, additional shipping charges may apply.

Packages marked delivered

If tracking shows delivery but you cannot find the package:

Check with other members of your household.
Check mailboxes, parcel lockers, entrances and safe delivery locations.
Ask nearby neighbors.
Contact the local carrier using the tracking number.

If the package is still missing, use our Contact page with your order number and the carrier's response. Written confirmation from the carrier may be required before we can complete the claim.

Lost or materially delayed shipments

Tracking can pause temporarily during carrier handoffs. A shipment is not automatically considered lost because of a short tracking delay. Use our Contact page if your order has not arrived within 4 weeks so we can investigate. If the carrier confirms that a package is lost or a U.S. shipment remains undelivered 45 calendar days after shipment, you may choose an available replacement or a full refund for the affected item.